Roadside chain is first restaurant group to fully adopt contactless

Roadside chain is first restaurant group to fully adopt contactless

Little Chef has announced it will be deploying a contactless payment system using Barclaycard technology across all 173 Little Chef roadside restaurants, including its Coffee Tempo brand and Burger King franchises.

The payments system will allow customers to makes purchase of £15 or less, without the need to enter a PIN or enter their card into a payment terminal.

Following successful rollouts of contactless by Barclays and Barclaycard in London across establishments such as EAT and Subway, Little Chef’s adoption will see the technology implemented in all of its outlets. It is the first UK restaurant group to fully embrace contactless.

Investing in customer experience

The contactless payments system is live now and will be promoted to customers with a full range of point-of-sale material in all restaurants. The restaurant chain has opted for Barclaycard’s own technology and had new machines installed to support this where required.

Tracey Mulligan, Little Chef interim managing director, said: “We’re constantly working on improving our offer within Little Chef. As well as food and service, technology plays a big part in improving the customer experience and making our offer relevant to today’s busy traveller. We believe that contactless is an important part of the future of payments and are committed to embracing it in its early stages.”

Stuart Neal, Barclaycard head of UK payment acceptance, added: “The rollout at Little Chef is a significant development in the progress of contactless. It is also encouraging to see contactless being established outside of central London, meaning that our eight million contactless cardholders across the UK can make full use of the technology.”