Empowering sales people to meet customer requirements faster and in the field

Empowering sales people to meet customer requirements faster and in the field

Epicor Software recently announced the general availability of Epicor Mobile Sales Assistant, the latest app to debut for the Epicor Mobile product line.

Epicor Mobile Sales Assistant is designed as a comprehensive enterprise mobility solution that provides complete sales and fulfilment workflow processes, further aligning mobile devices with business operations to achieve greater productivity and customer satisfaction in the field.

Epicor Mobile Sales Assistant is aimed at sales and distribution field workers who require immediate visibility of inventory, pricing, stock availability and customer-specific data to effectively and efficiently fulfil customer orders while on the road. Epicor Mobile Sales Assistant is integrated with Epicor enterprise resource planning (ERP) solutions, to extend them to mobile devices and assist in achieving higher customer satisfaction levels through immediate actions on customer needs.

Maximising access at point of sale

Epicor customer relationship management (CRM) data also flows bi-directionally with the mobile device so users in the field can instantly access detailed account information to maximise customer orders and provide superior customer service, according to the provider.

"Epicor Mobile Sales Assistant is an exciting new addition to the Epicor Mobile product line," said James Norwood, senior vice president of worldwide product marketing for Epicor.

"Mobile devices are continuing to trend up as companies are viewing enterprise mobility solutions as a viable means to maximise field staff productivity and increase customer satisfaction. Epicor Mobile Sales Assistant joins Epicor Mobile Field Service as a true extension of the enterprise that synchronises seamlessly with Epicor ERP ensuring sales and service opportunities are not lost to travel and customer needs are taken care of on-the-spot."