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IT overhaul extends retail technology partnership as part of international business expansion

IT overhaul extends retail technology partnership as part of international business expansion

 

Odin Retail, the UK and Ireland master franchise partner of Swedish childrenswear brand Polarn O. Pyret (PO.P), has extended its existing relationship with Retail Assist and invested in an overhaul of its IT infrastructure.

 

The partnership between Odin Retail and Retail Assist dates back four years, to when the retailer first launched in House of Fraser concessions in the UK. Odin Retail approached Retail Assist to design and support a number of data interfaces between its Swedish parent company, and the UK department store.

 

Today, in addition to House of Fraser concessions, Odin Retail boasts a number of solo stores. Odin Retail managing director, Mats Nilsson drove the recent IT project to support further growth over the next few years. With over 120 stores, the kidswear brand dominates its home market.

 

IT is key enabler of growth

 

Nilsson commented: “IT is a major facilitator for Odin Retail’s continued UK expansion. However, it cannot be my main concern when growing the business. Working with a trusted provider such as Retail Assist means that I can focus on the areas within the organisation that I need to, confident in the knowledge that I have Retail Assist focusing on my technical infrastructure.”

 

Retail Assist managed the rollout and implementation of Infinity electronic pint-of-sale (EPoS) software from Triquestra, and will be providing a specialist retail service desk to support this solution. First and second line cover will be provided 7 days a week between 8am until 8pm Monday to Saturday, and 8am until 6pm on Sundays. Retail Assist will also be providing technical support 7 days a week between the hours of 9am and 5.30pm, and data hosting and operational support 24 a day and 365 days a year. Hardware maintenance services will be managed by Retail Assist and its partner Vista Retail.

 

Ian O’Rorke, managing director at Triquestra UK, added: “I’m very proud that Odin Retail chose Infinity as its preferred EPoS solution, as this builds upon our extensive experience of working with international childrenswear retailers such as Pumpkin Patch.”