Travel hospitality specialist chooses PCMS to implement IntelliQ powered loss prevention software

Travel hospitality specialist chooses PCMS to implement IntelliQ powered loss prevention software

SSP UK, which owns, operates and franchises food, beverage and other concessions at transport locations, has turned to retail IT provider PCMS to deliver its VISION Loss Prevention system across its estate in the UK and Ireland.

SSP UK operates food service franchises primarily in travel sites such as airports and train stations and will use the PCMS solution powered by IntelliQ to reduce fraud and loss.

PCMS will be rolling out VISION Loss Prevention across SSP UK’s 675 outlets – which represents multiple food brands including Starbucks, Burger King, Marks & Spencer Simply Food, and Upper Crust – to monitor point-of-sale (PoS) transactions and individual cashier performance, as well as identify potential fraud and other loss-generating activities.

Managing complex estate needs

Chris Goble, group director for business control at SSP, commented: “We were keen to minimise the risk of loss and through listening to other businesses in our sector and industry commentary, we recognised that there were systems on the market that could help us across our complex estate.

“PCMS helped us to build our business case by working with a sample of our data and gave us the confidence that VISION Loss Prevention would deliver the results we are expecting. Working directly with PCMS, we have the added advantage of being able to draw upon their extensive retail IT expertise and software capabilities to ensure that the solution truly integrates with our existing and future systems and is easy to manage.”

PCMS said it is currently validating the data integration element of the project and will have completed the roll out of the new system to SSP’s UK business by this summer.

Richard Goodall, group sales and marketing director at PCMS, added: “More and more businesses are recognising the importance of having such a system in place – not just to catch fraudsters, but also to make the business more profitable by analysing transaction data to identify training and procedural issues, as well as sales uplift opportunities.”