New supply chain platform expands warehouse capabilities and improves stock visibility for Kuwait retailer

New supply chain platform expands warehouse capabilities and improves stock visibility for Kuwait retailer

The largest independent retailer in Kuwait, The Sultan Centre Food Products Company KSC (TSC), has embarked on phase two of its plan to create a more efficient and agile supply chain.

Using Manhattan Associates’ SCOPE supply chain solutions platform, the first phase is already delivering productivity improvements and serving as a key enabler for continued growth. The platform will now be used to expand warehouse capabilities and gain true visibility of the whole supply chain.

“We initially implemented Manhattan’s solutions to help us manage our rapid expansion and set up a platform to launch future growth,” said Victor Kemeny, The Sultan Centre chief information officer. “With these improvements we can grow into new countries.”

Heavy technology and compliance needs

TSC is a supplier of supermarket items, perishables and general merchandise in the Middle East. Its portfolio includes retail, restaurants, trading, fashion and telecommunications and it holds a 15% share of Kuwait’s retail market. Operating four data centres, it imports and distributes a wide range of foreign brands, with the goal of maintaining high on-shelf availability. To achieve this, it not only needs an agile supply chain but, for its food-oriented business operations, it must also comply with regulations from the health ministry.

“We’re making great strides in improving overall supply chain performance, implementing processes that make our end-to-end supply chain operations more streamlined and efficient, and in compliance with health regulations,” Kemeny said. “Our legacy system was limiting us, but now we have increased visibility of stock, improved picking rates, better accuracy and increased volumes. We’re in a position to make our supply chain one of the best performing in the region.”