Multichannel link up provides security provider enhanced customer and employee engagement, as well as services

Multichannel link up provides security provider enhanced customer and employee engagement, as well as services

Multichannel communication and commerce software vendor, hybris has announced that Check Point Software Technologies is using hybris’ e-commerce software for the Check Point ZoneAlarm brand to build new enterprise applications and deliver enhanced services for Check Point customers and employees.

Based on the product information management (PIM) product, hybris PIM and hybris Commerce, the new applications will enable customers to register online for Check Point field marketing events, annual Check Point Experience (CPX) shows and for Check Point’s portfolio of online and direct training courses.

Taking multichannel capabilities further

Key features will include the ability to pay online with a credit card, barcode generation and the inclusion of the receipt in the confirmation email. Additional features will include customised vouchers and promotions for partners, customers and other registrants, including percentage discounts or free passes. Customers will also benefit from User Centre integration, designed for authentication and personal information retrieval using web services and detailed reporting.

”We are pleased to work with hybris to offer the benefits of the new e-commerce platform to our Check Point customers, employees and partners,” said Uday Kumar, director of applications development at Check Point. “Through our work with hybris, we are able to provide our customers with a seamless registration process enabling them to quickly and easily take advantage of our excellent training sessions and events.”

Ariel Ludi, hybris chief executive, added: “The successful implementation of the hybris Software for ZoneAlarm has provided the reassurance that Check Point needed to extend their investment in hybris.”