Data and analytical services provider helps to improve customer debt management

Carphone Warehouse has signed a deal with Experian for a range of services to enable more effective debt management across its business. 

As part of its continued partnership with debt purchaser Arrow Global, Carphone Warehouse will be equipped with Experian data and analytic tools, that will help provide a comprehensive view of its customers.

Information to maximise recoveries

This insight will then enable Arrow Global to better understand the financial situation of individual debtors and where to focus collection efforts, maximising recoveries across Carphone Warehouse’s debt portfolio.

Clare Franzen, head of credit and collections for Carphone Warehouse, commented: “This is an exciting time for our business as we continue to explore avenues for growth and new developments, therefore managing debt and collections in the most effective way is vital.

“Experian’s wealth of data and tailored software services are imperative in supporting our customer decision making across the business. Experian has been a key strategic partner for a number of years and we look forward to continuing this relationship.”