New supplier relationship management module for BCPÂ’s Accord system

New supplier relationship management module for BCP’s Accord system

Managing relationships with suppliers is just as important to business success as managing relationships with customers.

Solutions software specialist, Business Computer Projects (BCP) said there is a similarly huge amount of information to be recorded, made available and acted upon – from meetings, telephone calls and agreements to timescales and project milestones. Managing this trail of information and action points can be complex, but is vital to achieving success in business today.

BCP has introduced a new Supplier Relationship Management (SRM) module to its Accord wholesale solution to help wholesalers better manage these relationships in the same way as Customer Relationship Management (CRM) systems help manage dealings with customers. The vendor said Accord-SRM provides an effective means of storing, viewing and tracking all supplier contacts and relevant information so that issues are progressed and resolved as efficiently as possible.

Putting all the relevant information in one place

The system comprises a central repository of all contact with suppliers plus a single, instant access console. Through the console the user can manage supplier contacts, accessing all previous communications and associated documents, together with other relevant details stored within Accord, and employ user definable workflows to route issues automatically to the right personnel.

Tony Beales, BCP supply chain director said: “Businesses gain because the relevant facts are to hand when dealing with a supplier so that tasks can be automatically progressed and tracked and any problems easily identified and addressed. Traditional problems of communication within a company such as lost or unread emails, memory lapses and mislaid post-its, become a thing of the past.”

BCP added that the system was best suited to staff in supplier-facing departments such as buyers, warehouse and accounts personnel. And its simple implementation and flexibility would allow users to configure many features to suit their own requirements, while integrating to other, existing Accord modules.