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Forever 21 standardises workforce management

By Retail Technology | Tuesday August 27 2013

Fashion retailer selects Kronos for global workforce management roll out to address multinational requirements

Forever 21, a fast-growing speciality retailer of clothing and accessories, has selected Kronos as its global workforce management (WFM) provider to address multinational needs and standardise its brand experience delivery across the world.
 
The retailer will use Kronos time and attendance (T&A) and forecasting and scheduling solutions across 500 stores in Austria, Canada, China, France, Germany, Japan, Korea, the Netherlands, Spain, the US and UK. Given the retailer's rapid expansion, more than 40,000 Forever 21 retail associates around the world will use Kronos.

Reducing compliance risk

The roll out will help Forever 21 minimise compliance risk by managing the complexities related to variations in work and pay rules, language and currencies in the various countries it operates in. With one system for all of its WFM needs, Kronos will offer Forever 21 a comprehensive view of labour costs on a global basis.

The new forecasting and scheduling capabilities will ensure optimal staffing levels across all store locations, enabling Forever 21 to predict labour needs and control staffing demands. This will help reduce over- and under-staffing as well as minimise overtime costs.

Ensuring end-user adoption

Employee satisfaction is also key focus for Forever 21. So the retailer also selected Kronos for its ease of use and global track record for successful end-user adoption.
 
Jay Cha, IT director at Forever 21, stated: “When looking for a vendor that could meet our needs, it was obvious that Kronos had developed a workforce management solution with multinational retailers in mind. 

"While the solution addresses global complexities, what really made Kronos stand out from other vendors was the local services expertise that Kronos offers around the world. Managing a global workforce is too often a stay-awake issue, but with Kronos, all of us at Forever 21 are sleeping well at night.”

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