Enterprise collaboration platform will support further international growth for the British multinational clothing, home and food department store retailer
Marks and Spencer (M&S) will be extending its current licensing of its enterprise collaboration platform from software provider Concrete across its international store estate in order to support its international expansion plans.
Already used to deliver a complete suite of process and content including brand and trading standards into international franchise partner head offices, Concrete will now be implemented at a store level in a growing number of M&S’s international markets.
This wider roll out will allow the retailer to plan and task manage all operational functions at a store level, as well as track sales and footfall from one single interface.
Measuring and managing store performance
Steve Finlan, director of international operations at Marks & Spencer, stated: “We’re delighted to roll out Concrete’s platform to more of our international stores which will allow us to better manage and measure our performance.
“As we continue to transform M&S into a leading International, multichannel retailer, this platform ensures our customers have a consistent shopping experience wherever they shop with us around the world.”
Tristan Rogers, chief executive of Concrete, added that the extension would help M&S better manage and measure its investment in operational excellence by “connecting head office teams together, and then delivering their knowledge as a focused feed down to every store”.
magazine first covered the M&S's implementation of Concrete in the October 2007 issue. Contact us here