The UK timber garden building manufacturer has deployed an Electronic Proof of Delivery (ePOD) system to improve service to end customers
Shire GB, a UK timber manufacturer, has improved its delivery process with a new Electronic Proof of Delivery (ePOD), fulfillment and mobile workforce management system.
The family owned business, active as part of Britain’s garden culture, manufactures timber buildings and other outdoor structures. The company, which delivers direct to end users on behalf of major retailers such as B&Q, Tesco, Screwfix, Homebase and Argos, chose Axida
ePOD system after a successful trial period.
As a fully integrated GPS system fleXipod can track exact locations of each Shire GB delivery vehicle, allowing head office to monitor each delivery status, update the driver on any changes to the job and even remind the driver to charge the fleXipod device when the battery is running low.
In addition, clients can upload their own forms for relevant 'trigger points' – vehicle checklists, site access, shift logon forms and so on. It’s understood the new technology has enabled Shire GB to improve its service to both end-users and retailer customers without requiring the addition of further resources or staff.
Daily cost evaluation
“To be able to improve customer care, better manage our deliveries and only pay for the fleXipod system as and when we need it, is a real win for us,” commented Dee Shore, General Manager of Shire GB.
Shire GB is currently running 50 fleXipod licences in total, with anywhere between 30 and all 50 being used at any one time. Because of the fleXipod SaaS payment model, Shire GB are only charged for each active device with costs calculated on a day to day basis.