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Halfords cuts PoS transaction times

By Retail Technology | Tuesday July 8 2014

New point of sale payment processing technology saves Halfords customers 19 seconds per transaction

Halfords, the UK's largest car maintenance retailer, has deployed a new card encryption and payment processing software at 466 of its stores across the UK and Ireland.

The new TRANSAXpay software by FIS has cut the retailer’s point of sale (PoS) transaction processing time by 19 seconds per transaction, according to internal surveys at Halfords stores.

The retailer, which now claims to offer one of the fastest payment counter experiences in the UK and Ireland, expects this to reduce queues and speed up the checkout process for customers.

Long term plan

Halfords said it was extremely important to ensure that all of their PEDs were future-proof for PCI compliance, technological innovations, shopper behaviour and retail environment developments.

“We are building a long term plan for all our payment systems and processes,” said Peter Lawrence, Principle Business Analyst, Halfords Group PLC. “With our new solution, the cost of change is minimised as the security and flexibility built into the system allows Halfords to deliver a faster shopping experience”.

The project, supported by PoS provider BT Expedite, included the roll-out of the software to over 2,300 new point of sale PIN Entry Devices at every Halfords till across the stores. The TRANSAXpay solution means Halfords can accept credit and debit cards, gift  cards, Love2Shop cards and cheque payments at their tills.

Shaking up store IT maintenance

This news is the latest in a series of technology announcements made this year by Halfords. In April this year, the retailer announced its selection of Fujitsu to provide ongoing store IT maintenance and support.
Halfords has set a three-year plan in place that will see it transform its IT business in line with its people, processes, partners and technology by 2017. It is also currently reviewing its IT suppliers with an aim to significantly reduce to a smaller set of strategic relationships. 

In March, Halfords also announced it was standardising its product information, with new data integration software tospeed up the introduction and management of product information.

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