UK-based wholesaler James Hall & Co has merged three IT infrastructures into one for better customer service
SPAR wholesaler James Hall & Co has rolled out a single IT infrastructure across its three businesses, replacing disparate legacy systems it inherited following the 2013 acquisition of forecourt and convenience distributor GAP and Clayton Park Bakery.
James Hall now runs three different businesses with differing business models operating on an integrated, centrally managed Accord distribution solution by BCP
. This infrastructure aims to help the wholesaler achieve operational transparency across its newly expanded business.
The edge in a competitive market
The roll-out of Accord to both operations included Accord’s telesales module in addition to the purchasing, sales order processing and ledger functionality operating at James Hall. The GAP implementation also included Accord’s voice WMS, which has proved successful at James Hall.
“The acquisition of GAP and Clayton Park Bakery has broadened the range we can supply to our own retail customers to help them compete successfully in an ever more competitive convenience market, as well as opening up new markets for us,” commented Dominic Hall, IT director at James Hall. “However, we needed to standardise IT systems to provide a solid basis for successful operation and future growth.”
James Hall services 500 independent and company owned stores across North-West England from a purpose built DC on the outskirts of Preston.