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John Lewis opens £150m distribution facility

By Retail Technology | Wednesday September 7 2016

Department store John Lewis has opened two national distribution centres to provide the foundation for the retailer’s omnichannel strategy

The facilities are located at its Magna Park campus in Milton Keynes and will give fast replenishment to branches and provide customers with quick and convenient delivery.

John Lewis has seen the percentage of customer orders being delivered move from 4 per cent to 47 per cent in the last ten years.

The building will be the national hub of the ‘two-man’ delivery, used for larger items such as sofas and white goods. Centralising this service is intended to simplify the whole process and allow customers to receive their orders faster than ever before by supporting next day deliveries.

The retailer will also consolidate fashion and non-fashion items into one delivery at the new centre, meaning 850,000 fewer parcels will be delivered each year, and 190,000 less miles will be covered by delivery vehicles

The new investment forms part of a £250m investment in John Lewis’s distribution sites and is part of five-year, £500m investment plan.
 
Dino Rocos, operations director at John Lewis said: “These new state-of-the-art-facilities are the latest piece in the John Lewis distribution jigsaw. Not only will this help customers receive their orders quicker and in fewer parcels, but fewer driving miles and less packaging will help reduce our operational emissions and waste.”
 

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