Home improvement retailer Wickes has successfully piloted a new PoS system
The 'go live' of the OneView digital PoS pilot took place at its Bristol store during Easter weekend, initiating the retailer's busiest season.
Aligning the pilot and planned rollout with Wickes' peak season allowed the organisation to test out OneView's capability to handle Wickes' fast-moving, effective promotional strategy.
The pilot demonstrated rapid promotion setup that drives increased basket potential and improved customer satisfaction.
store management reported that, with OneView
Digital Store Platform, store employees are delivering better customer service using a touch-screen interface that simplifies product lookup, eliminating the need to memorise keyboard shortcuts. In addition, by improving legacy business processes, returns and purchases can now be processed in the same transaction, reducing customer wait times. All promotions are now set up in minutes rather than hours and enable expanded discount functionality.
Neil Pearce, CIO of Wickes owner Travis Perkins, said, "The successful pilot of OneView Digital Store at Wickes is a significant milestone as we embark on our commitment to digital transformation across the Travis Perkins brands. OneView's digital point of sale enables a high level of agility in delivering on operational strategy, and the hosted infrastructure aligns with the Travis Perkins cloud-based business strategy that supports the ability to take advantage of innovative, advanced applications to continuously improve store operations and supply-chain effectiveness."