Fashion and homeware retailer Next has selected new delivery software as part of an upgrade of its omnichannel order fulfilment
It has chosen the modular software system Paragon HDX to enhance its two-man home delivery operation, enabling the retailer to improve its customer experience while keeping a tight control over costs.
will provide a complete fulfilment platform and introduce a host of service improvements including tighter delivery windows at point of order.
Its intelligent route planning will enable Next
to provide a choice of delivery windows that combine both customer convenience and operational efficiency. The system's ability to continuously optimise as orders are placed will enable Next to better manage more than 100 third-party delivery vehicles that operate from a number of locations around the country. This will ensure it makes the most of available resources to create a highly-efficient, customer-centric delivery service.
Next's delivery operation will also benefit from a range of modules within Paragon that are designed to add visibility and control over all aspects of last mile order fulfilment. By incorporating functionality such as customer self-service and notifications, consignment tracking and proof of delivery, the retailer will be able to create a single, end-to-end system that supports its omnichannel strategy and streamlines existing delivery processes to achieve target cost and service improvements moving forward.
Simon Kelly, director of logistics at Next, said: "As well as developing a new automated furniture warehouse, we recognised the need to update our omnichannel order fulfilment systems for our two-man home delivery operation. Following a competitive tender process we decided that Paragon HDX was the solution that would best meet our objectives, and allow us to offer our customers the most flexible delivery choices in the most cost effective manner."