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Greggs cooks up digital milestone

By Retail Technology | Friday June 30 2017

Baked goods retailer Greggs has announced that its SAP deployment as part of its digital transformation has hit the 1,500 shop landmark

The changes help maximise the efficiency and profitability of the Greggs shop network to reduce wastage and improve product availability.

In 2015 Greggs commenced the implementation of the latest release of SAP IS-Retail technology to improve stock forecasting and replenishment, including a completely re-designed shop user interface (UI). 

This project now has more than 1,500 shops already converted to the new technology and training delivered to more than 16,000 staff through SuccessFactors Learning Management System.

In 2014, SAP’s Business Suite on HANA was selected as the ERP basis of a comprehensive transformation to enable Greggs to dominate the food-on-the-go market. 


At that point, Keytree was engaged as the SAP Systems Integrator overseeing and implementing multiple deployments over the last three years. 

On making the announcement, Roger Whiteside, chief executive, Greggs said: “We have made huge progress as we transform and centralise the business. We are investing over £25 million in processes and systems that will enable us to compete more effectively in the fast-moving food-on-the-go market.”

James Holmes, programme manager for SAP Transformation at Greggs added: “This project has always been ambitious with so many outlets to be brought onto the system, at a rate of around 100 shops every of week.  Hitting the 1,500 shop landmark is a real achievement for us.”

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