Online lingerie and swimwear retailer Figleaves has announced a new partnership that will enhance the delivery experience for its customers
The company is teaming up with independent parcel carrier Yodel in a deal which will make Yodel its sole UK delivery partner and bring half a million parcels a year into its network.
Yodel will provide Figleaves' customers with greater visibility of the status of their delivery through its online tracking, as well as improved communications to enhance the overall customer experience.
Shoppers will receive proactive Figleaves-branded email updates, SMS messages and push notifications via the Yodel
app which, alongside live tracking on the Yodel website, are designed to improve their ability to monitor the progress of their parcels.
By extending the seal time at Yodel's sort, Figleaves
is also able to increase its order deadline, allowing customers to order later in the evening and still receive their purchases next day, six days a week as standard. In addition shoppers will also have the option to receive their items before noon.
This new partnership follows Figleaves' existing collaboration with Yodel's subsidiary company, Drop & Collect, which trades as CollectPlus, which allows customers to elect to collect or return their orders through a nationwide network of over 7,000 neighbourhood stores, which offer operate opening hours, seven days a week.
Leigh Jansen, Figleaves head of operations & customer service, said: "Yodel has done an outstanding job of supporting us in delivering our products to our valued customers. They provide a fully trackable service which allows us to offer an outstanding service to our customers."