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The Container Store schedules success with new software

By Retail Technology | Thursday September 20 2018

Storage and organisational products retailer The Container Store is transforming customer scheduling with new software

The retailer has become the first company to integrate TimeTrade appointment scheduling software with Theatro's Conversational Platform, and has realised immediate improvement in its in-store communication, worker productivity, customer engagement and business 
performance. 

The integration of Theatro's extensible and API-rich platform with TimeTrade's smart scheduling solution allows retail companies to provide a better customer experience by enabling a fully integrated customer booking experience and optimised workflow process using voice-driven technology. 

At the center of Theatro's Conversational Platform is an AI-powered Virtual Assistant, like Alexa or Siri, that intelligently connects The Container Store's closet designers with notifications of real-time TimeTrade closet consultation bookings directly in their ear. 

Appointment requests 

Prior to the integration, The Container Store associates had to monitor devices to watch for new, same-day, or changed appointment requests - or run the risk of missing a customer appointment.  

"That's good news to our customers as they always enter the store expecting excellent service and experience," said John Thrailkill, EVP of IT and Business Development at The Container Store. "And it's great news for us because we realise improved customer satisfaction which inherently lifts revenue; all while being able to direct our most valuable resources to where they can have the biggest 
impact on our business." 


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