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M&S turns to workforce planning software

By Retail Technology | Friday November 9 2018

Marks & Spencer is to implement new workforce management software after a successful proof of concept

The retailer is collaborating with REPL Group on the project which is intended to  transform work scheduling for 80,000 staff. 

Delivered on time and to budget, the proof of concept included a business-wide readiness review, vendor selection and detailed proof of concept solution testing in three stores.

Automated scheduling

The project team helped M&S identify its key workforce challenges, select the best vendor and test and implement the automated scheduling system, as well as providing continuing support.

It has given M&S a watertight business case for an automated solution that plans each day down to 15-minute intervals, freeing managers from the time-consuming complex activity associated with the existing weekly-based solution. 

As a result, staff and managers will be able to concentrate on customer service right across the company.


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