Belgiums Legio Group which owns retailers X²O and Overstock has implemented new software to streamline and enhance deliveries
The solution has introduced electronic proof of delivery to guarantee customers and branches timely, accurate deliveries and high quality customer service.
The use of the ZetesChronos electronic Proof of Delivery (POD) solution is in combination with the Panasonic Toughpad and provides real-time visibility, ensures on time in full deliveries and eliminates manual, error-prone paperwork.
The solution runs on any device or operating system, which reduces the burden on the IT department and future-proofs the investment.
It connects drivers, back-office workers and logistics management and provides real-time visibility on goods, vehicles and returnable assets. With the mobile Proof of Delivery app the drivers are assisted during their jobs and have a clear view on their planning of deliveries.
On their Panasonic Toughpad Android handheld devices, they register all events during the loading, delivery and collection processes. This information is then shared in real-time with the host system and the back office.
At this point, the new solution not only saves each driver a lot of time per day but also increases the first time delivery success rate as clients receive an SMS roughly 30 minutes before the delivery, avoiding drivers being confronted with closed doors upon arrival – meaning Legio Group is now able to handle up to more than 100.000 deliveries per year.
Pieter Desmet, IT responsible at Legio
Group, said: “We opted for Zetes
because of their extended experience in implementing electronic Proof of Delivery solutions in organisations across different industries. We are extremely impressed with the expert advice of the Zetes team. They immediately understood our business challenges and came up with the best fit solution to meet our needs.”