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DFS digitises HR and payroll

By Retail Technology | Tuesday January 15 2019

Furniture brand and retailer DFS has undertaken a digital transformation of its HR and payroll functions

The company, which also owns furniture brands Sofa Workshop, Dwell and Sofology, has gone live with MHR’s cloud-based iTrent solution as part of a project to replace its legacy systems with new digital methods of working to support the engagement of 4,300 employees across the group.

This includes the automation of the payroll process and integration of core people management processes, covering everything from HR Management, Absence Management, Holidays and Overtime.

Increase engagement 

DFS has also devolved many tasks, including its sickness and holiday management schemes via new self-service functionality to increase engagement amongst employees and managers.

iTrent is being rolled out across the group, covering DFS and Sofa Workshop, and went live in September 2018.

Scott Fishburn, chief people and transformation officer at DFS, said: “Investing in iTrent has significantly accelerated our payroll and People Services processes, which over time are expected to achieve substantial time and cost savings, while bringing together our core business processes in a single system provides us with greater transparency across the group.


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