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Avon calling for digitisation

By Retail Technology | Tuesday June 25 2019

Beauty products direct seller Avon has selected a new infrastructure services partner as part of its digital transformation

It’s teaming up with HCL Technologies to deliver its ‘Open Up’ transformation strategy to digitise the business, drive greater efficiencies, and open up future growth.

HCL will help Avon to overhaul its IT infrastructure services and support systems for improving the quality, scope, and efficiency of Avon’s service-management activities, including its data centres, network, security, and end-user computing services as well as its service desk. 

It will also implement state-of-the-art service-management tools to help make Avon’s infrastructure services more efficient, effective, and agile. 
 
Cost savings 

In addition, the partnership also enables Avon to realise cost savings, enabling the business to fund new digital investments, improve service levels, and add capabilities for Avon’s millions of representatives across the world.
 
Benedetto Conversano, Avon chief digital and IT officer, said: “This is a significant move forward in our ‘Open Up Avon’ strategy, through which we are resetting and digitising the Avon business to fuel future growth.”

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