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Eve Sleep rests easy with new platform

By Retail Technology | Monday November 11 2019

Online sleep solutions retailer Eve Sleep is using a new platform to meet growing demand and enhance customer experience

With an ever-growing portfolio of over 60 products along with multiple sales channels that include online marketplaces and brick-and-mortar stores, Eve Sleep identified a need to streamline its systems to help ensure a smooth customer-end experience. 


To address these challenges and ensure time and resources remain focused on continuing to deliver the best possible customer experience, Eve Sleep selected NetSuite.


Chris Green, senior product manager at Eve Sleep, said: “We are delighted to work with NetSuite as the platform allows us to gain greater visibility into our supply chain and order management, while seamlessly automating tasks that previously took days to process.”


Single view


With NetSuite, the retailer has benefited from an integrated platform to centralise and automate key business functions across supply chain, order management, inventory management and financials. 


With a single view into all key business processes, Eve Sleep is better placed to efficiently fulfil orders and improve visibility of inventory levels. 


In addition, NetSuite has helped enable the company to consolidate multi-channel orders on a daily basis and take advantage of sourcing logic to pass information to the most relevant warehouse to save time and transport costs.