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Walmart implements workforce management software

By Retail Technology | Wednesday January 15 2020

Walmart has implemented workforce management software to help improve scheduling accuracy

After successfully partnering with JDA to implement JDA Workforce Management in Asda stores, Walmart’s UK division, REPL deployed the JDA solution for Walmart globally.  REPL managed the overall implementation in all markets by providing workforce management implementation services, system expertise and project management. 

REPL also implemented their own WFM Connect, a mobile-based dynamic workforce application which works seamlessly and in real-time with JDA Workforce Management. 

This allows managers and associates to manage every aspect of scheduling, empowering managers to manage the workforce quickly and effectively and for associates to have visibility of their schedules and be able to pick-up and swap shifts that provide choice and meet customer demand. 

Shift patterns

The solution has provided Walmart with a number of benefits which has made schedules easier to manage in line with shifting customer and associate needs and reduced off-sales floor time using the mobile scheduling application.  Walmart’s associates also gain real-time visibility of schedules on a daily and weekly basis, in addition to optimizing shift patterns.

Rory Graham, senior director for WFM, Walmart said: “We always want to exceed customers’ expectations no matter how they choose to shop with Walmart and having our associates in the right place at the right time is the cornerstone to achieving that goal. Our collaboration with REPL has been an important part of implementing our new scheduling system for associates, which is helping provide predictable and flexible scheduling options.”

 

 

 

 

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