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COVID-19: Kroger uses tech to limit customers

By Retail Technology | Monday April 20 2020

The Kroger grocery chain is using technology to enforce new customer capacity limits during COVID-19

Kroger proactively implements customer capacity limits nationwide during COVID-19 pandemic.

Standard building capacity for a grocery store is 1 person per 60 square feet, but under Kroger's new reduced capacity limits, the number will be 1 person per 120 square feet.

Kroger will begin to monitor the number of customers per square foot in its stores using its QueVision technology, which already provides a count of the customers entering and exiting stores.

Safer environment

"By leveraging QueVision, our technology system that uses infrared sensors and predictive analytics, we will be able to more efficiently support our new capacity limits, creating a safer environment for our customers and associates," said Yael Cosset, Kroger's chief technology and digital officer.

Kroger's new customer capacity limits joins other measures the retailer has established over the last few weeks to promote physical distancing, including the addition of plexiglass partitions and educational floor decals and airing of a healthy habits message via in-store radio to encourage customers to practice good hygiene and spatial awareness.

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