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Pets at Home adopts SaaS platform

By Retail Technology | Tuesday June 30 2020 | UPDATED 30.06.20

Pet retailer Pets at Home has adopted a new SaaS platform to advance the modernising of its technology infrastructure

The Aptos One platform will now power Pets At Home retail operations and customer engagement strategies.

As Pets At Home continues to grow market share within the £6.5 billion UK pet care industry, the retailer has placed an emphasis on offering its customers immersive and unified journeys spanning in-store and online.

To aid in this effort, Pets At Home will deploy the Aptos ONE Store Commerce mobile selling application, the first solution offered on the Aptos ONE platform. 

Customer experience

Aptos ONE Store Commerce puts cloud-based commerce in the store without either the overhead of in-store servers or the risk of a cloud-only deployment model. And through its microservices architecture, it will have the goal of delivering truly agile and innovative customer experiences for Pets At Home.

“Pets At Home continues to invest in a digitally-enabled store of the future to offer pet owners the ultimate destination to shop, learn and access the resources they need to be the best possible pet owner,” said group CEO of Pets at Home, Peter Pritchard. 

“We are giving colleagues access to comprehensive information in the palm of their hands so that they can serve pet owners seamlessly – everything will be viewable, from a customer’s order history to product information to stock availability,” added group CIO of Pets at Home, William Hewish. 

 

 

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