Frasers Group completes POS pilot

Sports and recreation clothing retailer Frasers Group (formerly Sports Direct) has completed a pilot to deploy new point-of-sale (POS) software for its Jack Wills brand

This was the first milestone of an enterprise agreement signed at the start of 2020 for Enactor to deliver a single, flexible platform across all Frasers Group Global retail operations and brands.

When the full deployment is complete, physical stores across the Group will run Enactor's Store Solutions with Enactor OMS (Order Management System) managing omnichannel ordering and customer journeys.

Frasers Group chose Enactor partly due to the platform’s microservice architecture and toolkit, which offers flexibility and self-sufficiency. With Enactor’s visual toolkit, any non-technical person can easily make these changes to the system, without needing custom development or consulting support. 

Customer experience

As Frasers Group rolls out Enactor internationally, it will also rely on Enactor’s dedicated Fiscalisation Team, which works with global retailers to ensure that systems are recording transactions in compliance with each country’s rules and appropriate VAT is paid. 

As Frasers Group expands its omnichannel services, it will phase in Enactor OMS, starting in its Evans Cycles stores, to help elevate the customer experience and optimise store inventory across all channels and brands.

Each brand will have the flexibility to tailor the Enactor Platform to best service their customer journeys. 

A Frasers Group spokesperson said: “We are always seeking ways to use technology to continually innovate across our brands and deliver great customer experiences that elevate our retail proposition.”