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JLP signs another tech partnership

By Retail Technology | Thursday July 23 2020 | UPDATED 23.07.20

The John Lewis Partnership (JLP) has announced the next integral part of its Technology and Change function with a new tech partnership

Capgemini has been selected to provide specialist IT application services to support the JLP’s tech systems and processes.

The partnership will form a key part of the newly created Technology and Change function which has been evolving over the past 18-months and will now better support the JLP’s business strategy and enable it to respond more quickly to the digital demands of customers and its staff.

Capgemini will support the Partnership’s core operational IT application services used across the technology estate to run the business such as trading, supply chain, finance and personnel systems and core enabling services like integration and information.

Performance indicators

The agreement will consolidate a range of existing supplier activities into one strategic relationship, ensuring JLP can benefit from new operational practices and technologies and that the maintenance of applications are supported and running to agreed performance indicators. 

As part of this new relationship, 111 non-customer facing JLP partners (staff) are expected to transfer to Capgemini later this year under the Transfer of Undertakings Protection of Employment regulations (TUPE). 

Going forward, the new Capgemini team will work closely with the JLP’s Technology and Change function that will comprise, once the reorganisation hasconcluded, of approximately 700 partners across various teams that include architecture, technology, infrastructure, security and change.

Mike Sackman, CIO at the JLP, said: “We continue to value the ongoing support and commitment from our wider supplier base but in this particular selection process it was evident Capgemini will provide the Partnership with the necessary thought leadership and change support to allow us to further develop our customer propositions.”



 

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