COVID-19: Sainsbury’s trials queuing app

Supermarket Sainsbury’s is trialling a queuing app in five stores as it explores solutions to the challenges presented by social distancing measures due to COVID-19

The trial of the virtual queuing app aims to eliminate the need for shoppers to queue up in a socially-distanced line outside its stores, allowing them to remain in their cars or in the proximity of the store and enter at the appropriate time. 

Sainsbury’s director of ecommerce Nigel Blunt said: “We’re trialling a virtual queuing system which enables shoppers to hold their place in the queue using their smartphone, and we will be listening closely to feedback from our customers and colleagues.”

The first shops to take part will be Uxbridge, Pimlico, Dome Roundabout in Watford, Leicester North and Newham Royal Wharf.