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Dwell sitting pretty with new eFulfilment service

By Retail Technology | Wednesday August 26 2020

Furniture retailer Dwell has sealed a new agreement for a range of customer eFulfilment solutions

Dwell has selected Wincanton to manage services including click and collect deliveries to stores and store replenishment from the Dwell Distribution Centre in Milton Keynes.

Customers will also benefit from Wincanton’s bespoke “white glove” home delivery service, where orders are delivered by two-person teams of highly skilled technicians. This service includes an enhanced delivery booking system, which offers delivery date selection, regular order updates and a confirmed two-hour delivery slot.

In addition, Wincanton’s Home Delivery Network fleet is equipped with 360-degree cameras and telematics technology, as part of the Group’s commitment to placing safety and efficiency at the heart of its operations.

Online growth

Dwell and its customers will also benefit from the W2 digital innovation programme which includes further investment in cloud-fulfilment systems and robotics to drive online growth in the home, and health and beauty sectors.

Emma Long, COO at Dwell, said: “Making sure our customers receive the best experience when they shop with Dwell is a big part of why we’ve chosen to partner with Wincanton. Their ability to deliver great customer service and help us to better manage our costs will support our exciting ambitions for growth.” 

 

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