New hospitality software adds end-user ease of use and efficiency to benefit from more accurate, standardised data
New hospitality software adds end-user ease of use and efficiency to benefit from more accurate, standardised data
Intelligent Business Systems (IBS) has integrated its StockLink.net hospitality software into the existing IT capability of the EAT fast food chain to eliminate variances and introduce good practice workflows.
The electronic point-of-sale (EPoS) specialist was selected as the most appropriate partner for the project after a thorough audit of the market by EAT head of IT, Rene Batsford.
“IBS was more than happy to be flexible and do the integration work unlike many of its competitors. The team could demonstrate they’d done this sort of work before and could look after all our needs,” said Batsford.
The development work by IBS and the introduction of StockLink.net to EAT’s IT capability has allowed the 100-plus fast food chain to introduce good practice by technology across its estate.
More user-friendly processes
“Staff at the shops find the system’s workflow processes so much easier and clearer than before. Prior to closing at the end of the day, they had to complete specific tasks such as write-offs, labour quotas and claims. A rigid, meticulous approach means we’re far less likely to have variances, as the data is automatically polled into our financial system,” he said.
“We’ve remodelled processes by eradicating wasted resources, human error and inefficiencies associated with double entry and the way we used to do things. We’re far more focused with our approach, our workflow tolerances, extractions and alerts are now first class.”
“Bespoke ordering and business reporting has considerably improved the way we operate. By investing in IBS’s integration talents, StockLink.net software and a flexible approach, we have the right processes in place to accommodate our current estate and future expansion plans,” Batsford added.
“Working with clients like EAT is very much about partnership, where our expertise and knowledge of the hospitality and retail sectors help us develop solutions to suit their operational and strategic needs. The question we always ask is how can we help improve the way they do business,” said Gareth Powell, IBS managing director.
