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Dressbarn implements returns software

By Retail Technology | Tuesday September 22 2020

US women’s clothing retailer Dressbarn has selected new returns software and reverse logistics services

It is partnering with Happy Returns to power the returns portal on its website and enable Dressbarn shoppers to buy online and drop-off returns in person at Happy Returns’ nationwide network of physical Return Bars.

Due to the ongoing pandemic, Happy Returns announced modifications to its in-person drop-off service in June, which allow businesses to continue to serve customers while remaining contact-free for returns.

In terms of user functionality, Dressbarn shoppers receive a QR code to enable box-, label-, and contact-free returns for an immediate refund or exchange.

Return experience

In the first 30 days since launch, over 75% of Dressbarn shoppers have opted to drop off returns in-person rather than enduring the hassle and wait of returning via USPS. Dressbarn shopper feedback on the return experience has been overwhelmingly positive, earning a Net Promoter Score of 90 for the ease, speed, and safety of the service.

“Happy Returns is a natural fit for our ecommerce-first strategy,” said Dressbarn CEO, Shayan Zadeh.

 

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