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Morrisons expands IT consultancy agreement

By Retail Technology | Thursday September 24 2020

Supermarket chain Morrisons has extended its contract with its IT managed sevices partner

Morrisons has agreed a new five-year contract for application management services, data services and cyber security services with Tata Consultancy Services (TCS).

The partnership will help accelerate the latter’s plan to simplify and modernise its technology to improve the shopping trip, eliminate wasted effort and become more popular and accessible to its customers. 

Morrisons selected TCS as its Application – Managed Services partner in 2016, to improve the customer and employee experience. Since then, TCS has worked closely with the retailer to help drive its growth and modernisation agenda across various lines of business, leveraging its comprehensive portfolio of business and technology services and solutions.

Machine learning

As part of the expanded partnership, TCS will harness the power of AI and machine learning to augment human teams, improving operational resilience and boosting productivity.

Additionally, adoption of automation and DevOps will increase the speed to market of features that enhance customer experience and provide competitive differentiation.

Matt Kelleher, chief technology director, Morrisons, said: “We look forward to continuing our partnership and accelerating our modernisation programme within Technology together with TCS.”

 

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