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Co-op enhances customer journeys

By Retail Technology | Tuesday October 13 2020

Grocery retailer Co-op Group is enhancing its customer journey through self-service and traditional point-of-sale

Co-op has expanded its existing partnership with Diebold Nixdorf to include managed services and remote monitoring of self-service and point-of-sale (POS) systems throughout the UK.

The comprehensive offering optimises members’ shopping journeys by speeding up consumer checkout and enhances the company’s operational efficiency.

It has resulted in remote resolution of nearly 80% of Co-op’s self-service maintenance tickets and has contributed to achieving 99% uptime of all self-service and POS systems.

David Robertson, retail IT director at Co-op, said: “Diebold Nixdorf is a long-term, strategic partner. Through our close working and collaborative approach we have been able to consistently provide our customers with a fast and efficient checkout experience – helping to keep our communities fed quickly, easily and safely.”

 

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