Co-op enhances customer journeys
Grocery retailer Co-op Group is enhancing its customer journey through self-service and traditional point-of-sale
The comprehensive offering optimises members’ shopping journeys by speeding up consumer checkout and enhances the company’s operational efficiency.
It has resulted in remote resolution of nearly 80% of Co-op’s self-service maintenance tickets and has contributed to achieving 99% uptime of all self-service and POS systems.
David Robertson, retail IT director at Co-op, said: “Diebold Nixdorf is a long-term, strategic partner. Through our close working and collaborative approach we have been able to consistently provide our customers with a fast and efficient checkout experience – helping to keep our communities fed quickly, easily and safely.”