Jigsaw extends IT help desk support

Fashion retailer Jigsaw has extended its agreement for IT help desk support for all its UK and Ireland stores

The contract renewal will see Jigsaw gain support from Retail Assist’s IT Help Desk operating 24 hours a day, 7 days a week.

Having supported Jigsaw since 2017, Retail Assist acts as the first point of contact when stores encounter IT issues, helping to drive incident volumes down and minimise disruption to critical business operations.

Tom Wakeford, head of IT and business transformation at Jigsaw, said: “We’re very happy to continue working in partnership with Retail Assist. Offering flexibility in a challenging trading environment, the Help Desk is an asset to our store teams, offering a single point of contact to log and resolve their tech issues.”