Barbour boosts shipping and returns

Lifestyle brand Barbour has selected new delivery technology to lead its online shipping and returns operations

Barbour is using Metapack’s Delivery Manager, Delivery Options and its Returns Portal as the company looks to gain seamless access to more carriers, automate shipping and returns process, and to further extend delivery options to consumers.

Delivery Manager enables Barbour to fulfill on its delivery promise to consumers while reducing operational processing times. Metapack’s Delivery Options provide Barbour with the ability to extend delivery options and Returns Portal enables Barbour to automate its return process, allowing the company to reduce its customer support calls and provide consumers with more convenient options to ship and track ecommerce returns.

Gareth Dixon, group financial controller at Barbour, said: “By leveraging Metapack’s technology not only do we have a single gateway to different carriers and flexible services, we’re also able to automate key shipping process and reduce the reliance on our IT resources. Most importantly, we’re able to strengthen the buying experience for our consumers at every stage in their online journey – from checkout to delivery and even returns.”