Meliá Hotels succeeds with RPA

Spanish hotel chain Meliá Hotels International has announced a successful first year deploying Robotic Process Automation (RPA)

Meliá has been working with UiPath since the start of 2020 and RPA is already being used in 30% of the company's areas, with a total of 30 software robots in operation. It has implemented the UiPath Platform as part of its Robotics 360 project, one of the cornerstones of its “Be Digital 360” global transformation programme.

In 2020, Meliá achieved very positive results through automation in areas such as Administration, Operations, Sales, Human Resources and Risk Management, among others.

For example, robots are already performing tasks such as the reconciliation of invoice payments, reading and extracting information, mass document delivery or the automated management of internal requests, among others, helping the company to reduce the execution time of those tasks and its failure rates below 1%.