Retail Technology
| Log in | Subscribe



Subscribe | Log in
Retail Technology
Subscribe

Pets at Home launches new Click & Collect

By Retail Technology | Tuesday July 20 2021 | UPDATED 20.07.21

Pet care retailer Pets at Home has launched a new 1 Hour Click & Collect service

Part of its omnichannel strategy, Pets at Home chose to work with OneStock on the new service following an extensive and rigorous selection process. 

During the pandemic, the new service allowed stores to fulfil online orders, allowing consumers to ensure the stock was available before they visited the store, while giving them the opportunity of saving on delivery costs, both considerable benefits to the customer.

Customers can see which of their items are available in which stores and order from the store of their choice in a matter of minutes. 1 Hour Click & Collect also allows customers to get their orders considerably faster than before when shipped from the central distribution centre. 

Online orders

On average, orders placed with Pets at Home 1 Hour Click & Collect are ready for collection in as little as 30minutes, and since launching 20% of all online orders are fulfilled by the 1 Hour Click & Collect service.  To date, 300k orders have been placed via the new fast-track collection service.

Chris Holyland, group digital director at Pets at Home, said: “OneStock’s 1 Hour Click & Collect solution helped us deliver customer convenience and speed of collection into our customers’ buying journeys at a particularly important time.”

 

Related items

Hobbs boosts omnichannel with OMS

By Retail Technology | Retail Technology

Tiger earns its digital stripes

By Retail Technology | Retail Technology

Supply chain momentum gains agility

By Miya Knights | Miya Knights

Ace & Tate eyes analytics

By Retail Technology | Retail Technology

Wickes enhances omnichanel customer experience

By Retail Technology | Retail Technology

Retailers adjust to deliver purely online Black Friday

By Craig Summers | Craig Summers

La Halle implements new omnichannel platform

By Retail Technology | Retail Technology

Isabel Marant uses lockdown to upgrade

By Retail Technology | Retail Technology

Minelli steps into omnichannel

By Retail Technology | Retail Technology

Ted Baker gets omnichannel boost

By Retail Technology | Retail Technology