Pets at Home launches new Click & Collect

Pet care retailer Pets at Home has launched a new 1 Hour Click & Collect service

Part of its omnichannel strategy, Pets at Home chose to work with OneStock on the new service following an extensive and rigorous selection process. 

During the pandemic, the new service allowed stores to fulfil online orders, allowing consumers to ensure the stock was available before they visited the store, while giving them the opportunity of saving on delivery costs, both considerable benefits to the customer.

Customers can see which of their items are available in which stores and order from the store of their choice in a matter of minutes. 1 Hour Click & Collect also allows customers to get their orders considerably faster than before when shipped from the central distribution centre. 

Online orders

On average, orders placed with Pets at Home 1 Hour Click & Collect are ready for collection in as little as 30minutes, and since launching 20% of all online orders are fulfilled by the 1 Hour Click & Collect service.  To date, 300k orders have been placed via the new fast-track collection service.

Chris Holyland, group digital director at Pets at Home, said: “OneStock’s 1 Hour Click & Collect solution helped us deliver customer convenience and speed of collection into our customers’ buying journeys at a particularly important time.”