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Joules partners up for learning and knowledge

By Retail Technology | Friday August 13 2021 | UPDATED 12.08.21

Clothing and lifestyle accessories retailer Joules has partnered up to provide a central hub for learning, culture and community

Joules engaged Fuse in late 2019 to support a culture of social and collaborative learning underpinned by access to knowledge in the flow of work.

Eighteen months post implementation, the Fuse platform is not only enabling Joules colleagues to access materials that help support their day-to-day work but in the midst of Covid-19, has become the company’s central hub for internal comms and culture.

Joules retail and people director, Lyn Warren, said: “Fuse very much supports a culture of social and collaborative learning and presented the best solution in terms of enabling our people to easily consume and share content. The platform works by harnessing the skills and tacit knowledge that already exist within the workforce - and that makes for a very collaborative and value-driven learner experience.”

COVID-19

The Fuse platform was launched to Joules’ colleagues in a staged approach - a process that was completed just 6 months before Covid forced the closure of the company’s retail stores, necessitating the overnight shift to a 100% online sales model.

Data pulled from Fuse shows a rapid uplift in engagement during the UK’s first lockdown, with active users skyrocketing to +80% despite the majority of Joules colleagues being on furlough.

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