Bradshaw Taylor shoots for real-time

Outdoor and country goods retailer Bradshaw Taylor is benefitting from a new real-time view of its business

It has built a new centralised and integrated system, which sits on Microsoft Dynamics 365, that replaced individual systems from Bradshaw Taylor’s seven brands.

As a result, orders now take seconds rather than hours to raise, even with larger customers who place more than 500 order lines a day. In turn, this has led to a reduction of customer service queries.

Internally, Bradshaw Taylor can now launch new brands quickly across the UK, Europe and the US; see business data such as shipping, insurance and duty in one place.

The retailer has also rolled out Microsoft Teams, created Power Apps to support warehouse operations and uses Power Automate to streamline processes that have saved over 1,000 working hours.