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M&S upgrades HR

By Retail Technology | Thursday July 28 2022 | UPDATED 28.07.22

Iconic UK retailer Marks and Spencer (M&S) has announced a new partnership to digitally transform HR

M&S is working with Tata Consultancy Services (TCS) on its HR function to align with its future business goals and HR strategies to deliver a modern, digital employee experience.

TCS consultants leveraged their contextual and functional expertise to design business processes and experiences aligned to the needs and expectations of today’s workforce. Using those blueprints, the team built a modern, flexible, and scalable cloud-based solution using the Oracle HCM suite.  

As part of the programme, TCS migrated 27 million records of M&S employees working across 1,450 locations in the UK, and enabled seamless, secure data connects across the landscape.

Productivity

The transformative solution empowers the workforce with anytime, anywhere, intuitive self-service capabilities, improving the overall experience. This allows HR operations teams to focus on other value-adding activities, driving up their productivity. TCS’ solution has enhanced operational resilience and business agility, and equipped M&S to manage its growth.

“TCS’ transformation readiness-led approach helped us prepare, plan, and successfully deliver our HR transformation programme and improve the employee experience. TCS has a deep understanding of M&S’s business, and this helped us to meet the business objectives of our HR transformation,” said Mark Dickson, CTO group support, M&S.

 

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