The Wine Society implements new payments software

Member-owned wine cooperative The Wine Society has implemented new payments software to serve its members

Using Encoded, The Society’s 50-strong contact centre has dramatically improved the security of telephone payments and enhanced the customer experience for 180,000 members.

In addition, Encoded’s Gateway integrates directly with The Society’s acquirer Cashflows to process over 70,000 transactions every month.

The selection of Encoded in the early part of 2020 was part of an ongoing modernisation programme at The Wine Society to introduce more secure, Payment Card Industry Data Security Standard (PCI DSS),compliant payment processes and advanced ecommerce capabilities, including a new website.

Karen Coates, COO at The Wine Society, said: “Encoded won hands down when it came to good customer service. We really liked the team and the fact they had done their homework.”