M&S extends tech partnership

Iconic retailer Marks and Spencer has extended its tech partnership to transform its core technology stack, improve resilience and pace of innovation, and drive sustainable growth

In the next phase of the extended partnership with Tata Consultancy Services (TCS), M&S will simplify its technology landscape and modernise its core business systems with a cloud-first and composable platform strategy. Leveraging its engineering talent and practices, TCS will help drive a culture of futuristic thinking and continuous innovation.

The modernisation program will help M&S reduce technical debt, improve time to market and enhance scalability. Additionally, the transformation into a simple, agile, data-led business will accelerate M&S’ strategic priorities of delivering superior customer experience, driving online growth, leading in omnichannel and sustainability, modernising its supply chain, and expanding its global reach.

“As we move into the next phase of our transformation to reshape M&S for growth and value creation, we are delighted to expand our partnership with TCS. Together, we pivoted M&S to a digital-first business and achieved key business outcomes such as growing dotcom, driving loyalty through Sparks and realising significant cost and productivity efficiencies,” said Katie Bickerstaffe, joint COO at M&S.