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Nike scores new tech deal

By Retail Technology | Friday May 5 2023 | UPDATED 04.05.23

Sportswear giant Nike has announced a new agreement to transform and support the technology operations

Building on the companies’ 14-year history of collaboration, this new agreement will consolidate several of Nike’s existing IT support functions with Cognizant serving Nike across 230+ locations in more than 40 countries.

Cognizant will support the company’s customers, partners, as well as its 70,000 employees through three key areas of technology operations: Multilingual IT Customer Service, Deskside and Dispatch Depot, as well as Application and Infrastructure Support.

As part of the new five-year agreement, Cognizant will assist both Nike’s customers as well as employees with their technical support needs. Cognizant will offer onsite and remote support across locations worldwide for resolving all hardware issues for employees, from laptops to work phones. Additionally, through Level 1 & 2 support, Cognizant will provide engineering and backend solutions for all of Nike’s enterprise-wide applications, including mobile apps, computer software, and Nike.com.

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