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Iceland heats up comms

By Retail Technology | Tuesday January 9 2024 | UPDATED 08.01.24

Supermarket chain Iceland has announced a new partnership that will see every store within provided with access to the latest cutting edge communication technology

Following the recent launch of VoCoVo’s Series 5 Pro headsets, designed to provide a significant boost to operational efficiency, colleague safety and customer experience, the headsets will be made available in each of Iceland’s 1,004 UK stores.

The decision to provide every store with the technology forms part of Iceland’s commitment to ensure the safety, wellbeing and optimum working experience for all colleagues.

VoCoVo and Iceland worked in collaboration to deliver a solution that met each of Iceland’s unique needs. Following a resoundingly successful trial in select stores, the Series 5 Pro will play an important part in Iceland’s customer experience plans moving forward.

“The investment in VoCoVo headsets is a real step forward in improving the efficiency, communication and safety of our store colleagues, which are all paramount to our current and future plans,” says Kristian Barrett, Iceland’s Group Retail Director.



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