Post Office launches new data capture platform

Post Office has announced the launch of its new International Customs Data Capture (ICDC) platform

The aim of the platform is to enable postmasters to cut down on admin time while providing customers with a new digital journey to speed up the process involved when sending international parcels.

The new digital platform will give customers the choice to fill in their international postage details online via the Post Office website, either at home or when they arrive in branch on their tablet, PC or smartphone. The new process doubles the number of items that can be included in a parcel – taking it from five to ten – a particular benefit for small business customers who are looking to send a number of items and want to streamline processes to save time.

With millions of international parcels sent every year, these digital forms produce a barcode that will reduce hours of admin time for Postmasters while giving customers the greater choice and convenience to send more parcels more quickly and easily from Post Offices - providing both Postmasters and customers more time to focus on growing their businesses.

Neill O’Sullivan, MD of parcels and mails at Post Office, said: "As part of our ongoing commitment to enhance and transform Post Office’s mails services we are continually looking to find new ways to help better support Postmasters’ businesses and deliver an enhanced service for customers and local communities alike.