Best Buy announces live AI tracking

US consumer electrics retailer Best Buy has announced a new live tracking feature, leveraging AI solutions, that will make the Best Buy delivery or installation experience more convenient

The new feature enables customers to digitally track their Best Buy deliveries and installations when they purchase large items like big screen TVs, refrigerators, washers, dryers and more.

On the day of their delivery or installation, customers will have to-the-minute tracking details on the progress of their order, including a real-time map view of where their driver is along their route.

“Our new live-delivery tracking experience removes the frustration so many of us have felt when we’re given a window of time to wait around at home for an appointment or a larger delivery to arrive,” said Brian Tilzer, chief digital, analytics and technology officer at Best Buy. “We know our customers’ time is extremely valuable, and we’re proud to bring a level of convenience to technology delivery and installation that nobody is currently providing.”