Gatineau gets growth makeover

Beauty brand Gatineau Skincare has announced a new tech partner to help position it for growth

Beauty brand Gatineau Skincare has announced a new tech partner to help position it for growth

It follows extensive research to identify a courier service that offered both improved service and more competitive price points.

Gatineau had experienced significant challenges in its courier logistics operations, primarily driven by high shipping costs and extended time spent on customer service. 

These issues became particularly problematic as the brand’s shipping volume increased and placed Gatineau in a challenging position as their ability to scale their shipping volume was hindered by unreliable and expensive services.

Transition

As a result, ITD has transitioned Gatineau over to Evri for both its domestic and international services.  This strategic shift has not only provided cost savings but also ensured quicker and more reliable service, better aligning with the premium nature of the Gatineau brand.

Ben Tubb, COO at Gatineau Skincare Ltd, said: “ITD’s customer service is brilliant, taking away the need for my staff to spend 2 hours on the phone with providers, allowing focus on ensuring timely service.”