Lowe’s introduces AI advisor

US home improvement retailer Lowe’s has introduced a new AI advisor

Designed to help customers navigate the many questions that come with owning a home from project know-how, to how-to advice to top-rated product searches and more.

“Home improvement is inherently complex and can feel overwhelming even for the most experienced DIYer – that’s why Lowe’s has invested in AI and emerging technologies to create solutions that truly help our customers,” said Lowe’s CIO Seemantini Godbole. “We’re aiming to deliver the best customer service in retail and Mylow represents an industry-leading step forward in helping us do that. This solution will not only help our customers be more informed, but our associates too.”

Developed in collaboration with OpenAI and leveraging Lowe’s expert advice, Mylow delivers the expertise of a trusted Lowe’s associate anytime and anywhere, providing customers with clear steps and practical solutions for projects ranging in type and complexity all from the palm of their hand.